We're sorry to hear that you need to return your Grypmats. However, we understand that sometimes it's just not the right fit, or perhaps you ordered too many. For information regarding how to return your product and what products are eligible for returns, please read below:
What items are returnable?
- Within 30 days of receipt of your shipment
- In original condition
- Clean and unused
- In the original packaging
What items are non-refundable?
- Free gifts or promotional items
Are there any charges for return?
- There are no extra charges for return
- Original shipping charges are non-refundable
- You are responsible for return shipping charges
How to Submit a Return
1. Email firstname.lastname@example.org and describe the reason for the return.
2. Pack all the returned items, along with a print off of your confirmation of purchase email, and a note specifying your RMA number securely in a box. You must use the box that it came in.
3. Drop the package off with whatever shipping company is on the RMA. Return address for the package:
Moby Dick Unlimited
4712 Poth Rd
Whitehall, OH 43213
4. Please provide us the tracking number from post office or couriers if applicable. You can keep tracking your package by receiving email for shipment updates.
5. You will receive an email as soon as we received your items, and when refund is approved.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.